Delete your Erudiam account

Private beta - provisional information

During the private beta, only the information below applies. The rest of this page describes the service in its final version.

Publisher: Erudiam SRL, a company incorporated under Belgian law and currently being formed.
Access by invitation only. No open sign-up, and no sale or payment during the beta.
Data processed, limited to your application: email, first name, last name, company and country (optional), consent and language.
Legal basis: your consent (Article 6(1)(a) GDPR).
Purpose: managing the private beta, namely selecting applicants and sending your access code.
Retention: until the end of the private beta, then deletion or anonymisation.
Your rights (access, rectification, erasure, objection, restriction, portability) and any question: privacy@erudiam.com. You may also lodge a complaint with the Belgian Data Protection Authority.
No non-essential cookies and no third-party analytics. No VAT is due in the absence of any sale.

Provisional wording specific to the test phase, subject to change and intended to be reviewed by a lawyer before the public launch.

Last updated: 5 August 2026

This page explains how to request the deletion of your Erudiam account and the associated data. It is accessible without signing in, including if you no longer have access to the application.

The service is published by Erudiam. Full contact details are in the legal notice. The processing details are in the privacy policy.

1. Delete your account from the app

This is the fastest route, and it requires no action on our side.

On the website: open your Profile, then the Privacy section.

On the mobile app (Android and iOS): open your Profile, then My data.

In both cases the section contains an account deletion button. To prevent accidental deletion, you are asked to type the word DELETE (or SUPPRIMER if your interface is in French) before confirming.

2. Delete your account if you can no longer sign in

Write to privacy@erudiam.com from the e-mail address associated with the account, stating that you are requesting deletion of your account.

We reply within one month at the latest, as required by Article 12(3) GDPR. If we cannot match your request to an account with certainty, we will ask you for one additional piece of verification, and nothing more.

3. What happens next

When	What happens
Immediately	Your profile is marked as deleted and no longer appears in the service. Your sessions are revoked on every device.
For 14 days	Deletion remains reversible. This grace period exists for deletions made in haste or by mistake.
After 14 days	Deletion becomes permanent and irreversible. The authentication account and the attached data are erased.

To cancel during those 14 days, write to privacy@erudiam.com from the account's e-mail address.

4. Data that is deleted

Erased together with the account:

your authentication account (e-mail address, credentials);
your profile (display name, leaderboard alias, language, target competition, exam date, profile picture);
all of your learning data: answers to questions, spaced-repetition history and scheduling, practice sessions, mock exam results, statistics, streak, experience and level;
your social relationships within the service: friends, friend requests, leaderboard entries;
your push notification subscriptions and preferences.

5. Data retained after deletion, and why

Deleting an account does not instantly erase every trace, and claiming otherwise would be untrue. Here is what remains, for how long, and on what basis.

Data	Duration	Reason
Encrypted database backups	Our host's bounded backup window (in the order of 7 to 30 days depending on the plan)	Security and continuity of service, Article 32 GDPR. Your data disappears from backups when that window expires, with no action needed from you.
Technical logs (audit, security)	12 months maximum	Legitimate interest: fraud prevention and service security.
Accounting records related to a paid subscription	7 years	Belgian statutory retention obligation for accounting records. These documents contain none of your learning data.
In-app feedback you sent us, and attached screenshots	12 months after resolution, then deletion or anonymisation	Tracking and fixing reported issues.

Full retention periods are detailed in section 4 of the privacy policy.

6. Export your data before deleting

Deletion is irreversible after 14 days. If you want to keep a copy of your data, export it before starting the deletion: the same section of your profile offers a JSON export, machine-readable, as provided for by Article 20 GDPR.

7. Complaints

If you believe your request was not handled properly, you may lodge a complaint with the Belgian Data Protection Authority (APD / Gegevensbeschermingsautoriteit), Rue de la Presse 35, 1000 Brussels, dataprotectionauthority.be.